In the previous blog of this series we have covered various AI outbound calling tools and software like Woosender and CloudTalk. In this blog post, we will compare and contrast Bigly Sales and Nextiva, learn about their scope, overlapping features, timeline, and find out for which kind of team each platform is a perfect fit.
Overview of Bigly Sales and Nextiva
Bigly Sales was founded in 2020 by Thomas (Tom) Ryan; company’s CEO. It is a sales automation platform with main focus on AI outbound calling. It is based in Miami, Florida. Its main goal is to improve the ways of outbound calling and replace human-led outbound outreach with AI-based outreach using human-like AI voices and advanced AI technologies like ML, NLU, and Sentiment analysis.
It combines outbound calling, compliance, engagement, and conversion workflows into one system. Bigly’s main focus is to increase sales and lead outreach with AI, minimal human interference and least budget. Its AI agents deal with the early stages of the sales funnel and handover leads to human agents for conversion where human cognition is required.
Nextiva is a bit older as compared to Bigly Sales and was founded in 2008 and its headquarter is in Scottsdale, Arizona. It is cloud-based business communication solutions that is designed to provide businesses with a unified tool to deal with internal collaboration and customer support together. Its main focus is to improve the overall communication efficiency via Business VoIP, Unified Communications, Team Messaging, Video Conferencing, and Customer Management tools.
Explore more about: What Is AI Outbound Calling and Which AI Software Can Be Used for It?
Differences Between Bigly Sales and Nextiva
Bigly Sales and Nextiva are different platforms with overlapping features but totally contrasting focus and goals. Bigly Sales is an AI outbound calling platform and its main goal is to increase sales with minimum budget and human interference. Whereas, Nextiva is a cloud-based business communication solution. Although it owns an AI contact center just like a Bigly Sales, its purpose is to improve customer experiences rather than increasing sales. Let’s learn about their differences in detail!
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Key Differences Between Bigly Sales and Nextiva |
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| Features | Bigly Sales | Nextiva |
| Core Platform Focus and Features | Bigly sales is an AI contact center that increases sales and outreach via automation. It handles large volumes of inbound and outbound calls using highly adaptive AI voice agents that can guide a conversation dynamically using advanced technologies like NLU, ML, and Sentiment Analysis. For sales engagement and lead outreach it uses automated calling , SMS, and email to contact prospects and follow up leads. Bigly sales is not designed for office communication and all in one business communication solution rather it is designed for aggressive outbound sales automation | Nextiva is a Unified Communication and Contact Center platform but is not a dedicated sales automation tool. It has capabilities like business phone calls, customer support calls, messages, video meetings, and team chat. Overall it is a platform to manage office communication among employees and customer service operations. Although it’s an all in one system for businesses yet it is not designed for aggressive outbound sales automation. |
| Main application | The primary use case of Bigly sales is to automate outbound sales calls for businesses and reach out to leads and respond to them immediately so that no warm lead goes cold. Their main focus is automation with minimal human involvement. | Nextiva’s main use case is to manage internal and external communication through a professional phone system and contact center. |
| AI and Automation | Bigly Sales is an AI-led contact center that uses advanced technologies like NLU, ML, and Sentiment analysis to deal with outbound and inbound sales calls. It is designed to handle the earlier part of the sales funnel. AI agents make prospects familiar with the business’s products and services and hand over the warm leads to human agents for conversion where human cognition and sentiments are required. Bigly Sales indirectly improves customer experiences by promptly replying to prospects and leads queries but their overall purpose is to increase sales with minimum cost via AI agents. | Nextiva is a broader system as compared to bigly sales because it uses embedded AI to support contact center agents through transcript summaries, analytics, guided workflows and has internal UC capabilities, too. It is more focused on helping support operations with AI to improve overall communication efficiency and customer experience rather than increasing sales. |
| Target Users | As main focus of Bigly Sales is sales engagement and lead outreach therefore it is best for sales teams and outbound call centers | Nextiva is a good platform for small to large businesses that require a tool for both internal communication and customer support. |
| Performance tracking | Bigly Sales tracks almost all sales related KPIs like lead activity, conversion performance, and revenue tracking, agent performance. | As Nextiva is broader set up for over business communication and collaboration efficiency and customer support, therefore it has advanced reporting systems that track KPIs like call volume, agent performance, customer experience metrics, and overall communication effectiveness. |
| Pricing framework | Bigly Sales has no standardized pricing rather it is based on usage / volume. | Nextiva offers a variety of packages from basic VoIP services to full enterprise contact center solutions. Its core package costs about $15 /user/month, engage package is around $25 /user/month, and Power Suite CX costs around $ 75 /user/month. |
Who Should Use Bigly Sales
The main goal of Bigly Sales is to automate lead contact and increase sales conversion with minimal human interference using AI and advanced technologies with a small budget. Therefore it is highly suitable for sales and lead generation teams that want to reach out to their prospects with minimal effort. It is well suited for businesses that need to convert cold and aged leads into long-term customers. Bigly sales is an excellent choice for call centers focused on outbound calling and lead engagement and companies that want to automate sales calls, messages, and follow-ups.
Who Should Use Nextiva
Nextiva is a broad set up that is focused on increasing the collaboration and communication efficiency overall for both internal and external communication. So, it’s an excellent choice for businesses that want a unified setup for both internal and office communication and customer support. It provides a professional business phone system (VoIP) and contact center that handle customer inquiries through calls, messages, and support tools. It is an appropriate software for overall customer support but its capabilities are not well aligned for high volume sales engagement and outreach because it is not a sales engagement tool.
FAQs about Nextiva vs Bigly Sales
Is Bigly Sales the same as Nextiva?
No, both of them are different platforms with different but overlapping features. Bigly Sales is an AI outbound calling platform that uses advanced AI technologies like NLU, ML, and Sentiment analysis to increase sales engagement and lead outreach within a minimal budget. Whereas Nextiva is a cloud-based communication platform solution that is designed to provide businesses with a unified tool to deal with internal collaboration and customer support together. Its main focus is to improve the overall communication efficiency via Business VoIP, Unified Communications, Team Messaging, Video Conferencing, and Customer Management tools.
Which platform is better for outbound sales calls?
Bigly Sales is better for outbound sales because its main focus and purpose is to increase the outbound sales and engagement with AI. Bigly sales has invested all its abilities for this core purpose and is therefore the more suitable tool. Nextiva does own an AI contact center but its main purpose is to improve customer experience via efficient and effective communication rather than increasing outbound sales.
Is Nextiva good for customer support teams?.
Yes, for overall customer support it is an excellent choice because it provides a full business phone system, contact center tools, and customer communication features.
Can both Bigly Sales and Nextiva handle SMS and calling?
Yes, both platforms: Bigly Sales and Nextiva can handle SMS and Calling but the purposes of handling is different. Bigly Sales handle SMS and calling to increase the outbound sales, engagement and lead outreach. Whereas Nextiva handles SMS and calls to provide efficient customer experience to the customers of businesses using this platform.
Which platform should small businesses choose?
It depends on the goal of a small business. If the goal of the business is to increase sales within the budget and reduce human interference then Bigly Sales is the best choice. If a small business requires a reliable phone system and customer support tools then it should choose Nextiva.