In our previous post of this series, we compared and contrasted Woosender and Bigly Sales. We concluded that WooSender is best for the teams that receive high volumes of leads and want to manage them via SMS and emails. It is not good for the teams that rely on outbound phone calling and prefer automation for engagement and scheduling.
Bigly Sales is best for teams that mainly depend on outbound calling to drive sales. It is an excellent platform for call centers and sales teams that handle large volumes of calls and want AI to call cold leads, qualify interest, handle conversations and live handoff to human agents.
Now, in our current post, we will compare and contrast CloudTalk and Bigly Sales and find out which platform is suitable for what kind of teams!
Explore more about: WooSender vs Bigly Sales: AI Outbound Sales Platform Comparison
Overview of CloudTalk and Bigly Sales
Bigly Sales was founded in 2020 by Thomas (Tom) Ryan; company’s CEO. It is also a sales automation platform with main focus on AI outbound calling. It is based in Miami, Florida. Its main goal is to improve the ways of outbound calling and replace human-led outbound outreach with AI-based outreach using human-like AI voices and advanced AI technologies like ML, NLU, and Sentiment analysis. It combines outbound calling, compliance, engagement, and conversion workflows into one system.
CloudTalk is a cloud-based phone system founded in 2016 by Martin Malych, who also serves as the company’s CEO. It is a VoIP (Voice over Internet Protocol) business calling platform primarily designed for sales and customer support teams. Headquartered in Bratislava, Slovakia, CloudTalk focuses on improving business communication by offering advanced calling features like smart call routing, call recording, analytics, and integrations with popular CRMs and helpdesk tools. Its main goal is to help businesses deliver more personalized, efficient, and scalable voice communication using cloud technology.
CloudTalk vs Bigly Sales
CloudTalk provides voice calling with AI-powered sentiment and conversation insights. It helps teams understand how calls went and where improvement is needed. Whereas Bigly Sales is an AI outbound calling platform. Let’s learn their differences!
| CloudTalk vs Bigly Sales | ||
| Category | CloudTalk | Bigly Sales |
| Primary Purpose | CloudTalk is a cloud-based business phone system designed to help sales and support teams manage inbound and outbound calls more efficiently. It allows teams to handle customer communication through call routing, call queues, analytics, and CRM integrations. The main goal is to improve customer experience and team productivity via cloud calling. | Bigly Sales is an AI outbound calling platform. It’s an AI call center that calls thousands of leads automatically, talks to them on the phone, checks who is interested, and then schedules meetings. It does not use AI calling alone to engage the leads rather it makes use of other channels like messages and emails. The main focus of Bigly Sales is AI calling and AI call center. Both the platforms are almost same but the main highlight of Bigly Sales is that it is TCPA compliant platform. |
| Core Approach to Outreach | CloudTalk focuses on enhancing human-to-human calling by giving teams the tools to manage high-volume calls effectively. It integrates with CRMs and helpdesk platforms to streamline workflows. It doesn’t use AI for outreach but supports sales reps in making and receiving calls with better organization and data. | Bigly Sales focuses on real phone conversations using AI. It converses with leads using natural human-like voices, understands their interests, and qualifies them. When a lead is warm and serious, Bigly connects them with a human sales rep to move toward closing the deal. |
| Conversation Quality | Calls in CloudTalk are handled by human agents using features like call tagging, notes, and analytics. Since humans are leading the calls, conversation quality depends on the team’s skill. AI doesn’t participate in the calls themselves. CloudTalk simply provides the tools to support efficient calling. | Bigly’s AI voice agents are designed for nuanced, human-like, back-and-forth conversations. AI uses natural language understanding, machine learning, and sentiment analysis to understand human intents and therefore respond accordingly due to which interactions don’t feel scripted. They can handle objections, interruptions, follow-up questions, and hesitant prospects. |
| AI Calling Capability | CloudTalk doesn’t offer true AI calling. It supports human agents through software tools like auto-dialers and smart call routing but does not make AI-led calls. Its strength is in call center infrastructure, not AI outreach. | Bigly Sales uses highly adaptive AI voice agents that can guide a conversation dynamically using advanced technologies like NLU, ML, and Sentiment Analysis. |
| Compliance Handling | CloudTalk includes features that help with regulatory compliance like call recording laws and GDPR, but most compliance processes must be handled by the user’s team. It is up to the business to ensure outbound practices follow rules like TCPA. | Bigly Sales is a TCPA compliant platform and compliance is a built-in part of the system. Compliance is important for outbound calls in the US and Canada because a little violation of rules may result in heavy fines and penalties. Teams using Bigly Sales don’t have to worry about following all the compliance rules like GDPR and TCPA manually. |
FAQs about CloudTalk vs Bigly Sales
Is Bigly Sales only for large call centers?
No, Bigly Sales is an AI outbound calling platform for all kinds and sizes of call centers. But as a business, its main focus is larger companies having worldwide customers. But if you are having a smaller or mid-sized business, don’t worry that it’s not for you. It’s for everyone because AI call centers can be scaled up and down easily without hiring or firing human agents.
Which is better for AI outbound calling?
For AI outbound calling, Bigly Sales is comparatively the better choice because AI outbound calling is its main feature. Whereas, CloudTalk provides voice calling with AI-powered sentiment and conversation insights. It helps teams understand how calls went and where improvement is needed. FAs voice calling is not the main feature and is driven by pre-set responses and workflows therefore it is less refined as compared to Bigly.
Are both tools TCPA compliant?
Bigly Sales is a TCPA compliant platform and compliance is a built-in part of the system. ColudTalk does support compliance, but the team using this platform needs to manually make sure rules are followed, like consent, opt-outs, and messaging limits. Teams using Bigly Sales don’t have to worry about following all the compliance rules like GDPR and TCPA manually.
Can both tools work with human agents?
Yes. Both tools can work alongside human sales teams. AI handles automation, and humans can take over when needed.