In our last blog, we learned about what is AI outbound calling and which AI software can be used for it. Now in this blog, we will compare Bigly Sales and Woosender as AI-led outbound outreach platforms. We will see how they differ from each other and for which kind of team each software is a perfect fit.
Explore More About: What Is AI Outbound Calling and Which AI Software Can Be Used for It?
What is AI Outbound Calling Software?
AI outbound calling software are AI call centers that automatically make phone calls to customers or prospects instead of relying only on human agents. These tools can dial numbers, speak to prospects and leads using AI voices, understand their responses using natural language understanding and sentiment analysis, and take action based on what the customer says.
Overview of WooSender and Bigly Sales
WooSender is a private company in the U.S., with its team working out of Philadelphia, Pennsylvania. It is an AI sales automation platform that was founded around 2018. It was originally developed with a goal to get the leads engaged across email, SMS, live chat, and calls while reducing manual work. Over time it has expanded its features around AI messaging, scheduling, and workflows so sales teams can respond faster.
Bigly Sales was founded in 2020 by Thomas (Tom) Ryan; company’s CEO. It is also a sales automation platform with main focus on AI outbound calling. It is based in Miami, Florida. Its main goal is to improve the ways of outbound calling and replace human-led outbound outreach with AI-based outreach using human-like AI voices and advanced AI technologies like ML, NLU, and Sentiment analysis. It combines outbound calling, compliance, engagement, and conversion workflows into one system.
WooSender vs Bigly Sales
Both WooSender and Bigly Sales are AI calling lead engagement and conversion tools but they have major differences in their functionality. Let’s discuss them!
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WooSender vs Bigly Sales |
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Category |
WooSender |
Bigly Sales |
| Primary Purpose | WooSender is an AI-led outbound outreach platform. It helps businesses converse with leads through SMS, Email, Voice, Live Chat, and much more! It automatically keeps the leads engaged by sending replies, following up with them and booking meetings. Its main goal is to not let leads go cold. It has a WooVoice feature for AI calling, too. On their official page, very limited information is available about it and it is not clearly mentioned whether it’s TCPA compliant or not. | Bigly Sales is an AI outbound calling platform. It’s an AI call center that calls thousands of leads automatically, talks to them on the phone, checks who is interested, and then schedules meetings. It does not use AI calling alone to engage the leads rather it makes use of other channels like messages and emails. The main focus of Bigly Sales is AI calling and AI call center. Both the platforms are almost same but the main highlight of Bigly Sales is that it is TCPA compliant platform. |
| Core Approach to Outreach | WooSender is an AI-led outbound outreach platform. Its main strength is to increase touch volume through SMS, email, and AI-led follow-ups. It automatically books meetings with leads,too. | Bigly Sales focuses on real phone conversations using AI. It converses with leads using natural human-like voices, understands their interests, and qualifies them. When a lead is warm and serious, Bigly connects them with a human sales rep to move toward closing the deal. |
| Conversation Quality | Conversions between AI agents and leads are driven by pre-set responses and workflows. Due to already written scripts, interactions sometimes feel unnatural especially in more complex sales discussions. It’s ineffective for teams that depend only on outbound calls but work well for those who use multi-channel outreach strategies. | Bigly’s AI voice agents are designed for nuanced, human-like, back-and-forth conversations. AI uses natural language understanding, machine learning, and sentiment analysis to understand human intents and therefore respond accordingly due to which interactions don’t feel scripted. They can handle objections, interruptions, follow-up questions, and hesitant prospects. |
| AI Calling Capability | Woosender’s woovoice feature is an “AI calling” platform but practically it is script-based AI assistance rather than a fully adaptive AI voice agent. | Bigly Sales uses highly adaptive AI voice agents that can guide a conversation dynamically using advanced technologies like NLU, ML, and Sentiment Analysis. |
| Compliance Handling | WooSender does support compliance, but the team using this platform needs to manually make sure rules are followed, like consent, opt-outs, and messaging limits. | Bigly Sales is a TCPA compliant platform and compliance is a built-in part of the system. Compliance is important for outbound calls in the US and Canada because a little violation of rules may result in heavy fines and penalties. Teams using Bigly Sales don’t have to worry about following all the compliance rules like GDPR and TCPA manually. |
Who Should Use WooSender?
WooSender is best for the teams that receive high volumes of leads and want to manage them via SMS and emails. It is not good for the teams that rely on outbound phone calling and prefer automation for engagement and scheduling.
Who Should Use Bigly Sales?
Bigly Sales is best for teams that mainly depend on outbound calling to drive sales. It is an excellent platform for call centers and sales teams that handle large volumes of calls and want AI to call cold leads, qualify interest, handle conversations and live handoff to human agents.
FAQs about Bigly Sales Vs WooSender
Is WooSender an AI calling tool?
Not exactly, it’s an AI sales engagement tool that helps automate lead engagement via messages, emails and voice calls. It is not only the voice call or AI calling platform, it’s only one of its features that is named as Woovoice.
Is Bigly Sales only for large call centers?
No, Bigly Sales is an AI outbound calling platform for all kinds and sizes of call centers. But as a business, its main focus is larger companies having worldwide customers. But if you are having a smaller or mid-sized business, don’t worry that it’s not for you. It’s for everyone because AI call centers can be scaled up and down easily without hiring or firing human agents.
Which is better for AI outbound calling?
For AI outbound calling, Bigly Sales is comparatively the better choice because AI outbound calling is its main feature. Whereas, Woosender is a sales and lead engagement platform with the main goal to automate lead engagement via messages, emails and voice calls. As voice calling is not the main feature and is driven by pre-set responses and workflows therefore it is less refined as compared to Bigly.
Are both tools TCPA compliant?
Bigly Sales is a TCPA compliant platform and compliance is a built-in part of the system. WooSender does support compliance, but the team using this platform needs to manually make sure rules are followed, like consent, opt-outs, and messaging limits. Teams using Bigly Sales don’t have to worry about following all the compliance rules like GDPR and TCPA manually.
Can both tools work with human agents?
Yes. Both tools can work alongside human sales teams. AI handles automation, and humans can take over when needed.